Last Updated: Sept 29, 2017
(1) Free after-Sales Service Period: We guarantee two years warranty time and 3 years free technical supports from goods shipping out of Benchmark manufactory.
(2) Customer undertakes the expenses which send the defective product to HERO MACHINE, and we undertake the expenses which send the good product to customer.
(3) HERO MACHINE offers free training for engineers in our factory. For some projects with big volume, HERO MACHINE arranges technical engineer assisting customer in their country during free after-sales service period for one time. But customer undertakes all trip expenses. If customer requests our technical engineer’s assist for more than once during free after-sales service period, or if over free after-sales service period, the trip expenses will be undertaken by customer.
